Reseller Program Partner FAQ

Becoming a Prolong Lash Partner is quick and easy! Simply fill in our Partner with Prolong form and we’ll send you a Partner Program welcome pack.

This pack includes everything you need to know about joining our thriving community, from wholesale pricing information to business support tools that will help you succeed.

Completing this is 100% obligation-free. Once you’ve reviewed the welcome pack, you can decide if you’d like to proceed. What do you have to lose? Join today!

There are so many benefits when partnering with us! Imagine having the tools, guidance, and support you need to
take your lash business to the next level. That’s what the Prolong Lash Partner Program delivers.

When you join, you get:

• Exclusive wholesale pricing on our award-winning lash aftercare range so you can increase your profit margins instantly
• Free access to our full catalogue of business support tools, from marketing templates to social and retail display assets, designed to help you sell more and stress less.
• The chance to book personal mentoring sessions with Kerry Wood, our Founder, or Alicia Phoenix, our CEO and owner, two highly respected lash industry leaders.
• Priority access to product launches, special promotions, and invitations to exclusive industry events.

This isn’t just a program, it’s a thriving community of ambitious lash artists who want more for their business.

If you’re ready to grow your income, attract loyal clients, and stand out in the lash industry, the Prolong Lash Partner Program is your next logical step

It’s always a wise business practice for professionals to have insurance; it protects you, your clients, and your business. Reach out to your local insurance provider to discuss your needs.

If your question is whether it is legal to dilute the Prolong Lash Cleanser Concentrate, the answer is yes!

Diluting our cleanser concentrate is legal and permitted under FDA guidelines.

Here’s what you need to know:

• For salon or personal use: No registration is required.
• For resale or gifting, you may need to register as a "processor" with the FDA under MoCRA regulations. This is a simple, affordable process that many of our resellers and partners have easily completed.

Rest assured:

Dilution is allowed, and the following applies:

• Prolong Lash Cleanser remains the original manufactured product
• You are not classified as a manufacturer when diluting. Using FDA terms, you are "a processor".

To make compliance even easier for busy professionals, we also offer
ready-to-resell Foaming Pumps and White Label options, perfect if you want to skip the mixing altogether.

You can read more about regulations on our FDA Certification page.

Yes, we sure do! Wholesale pricing is one of the biggest perks of our Partner Program.

Whether you’re purchasing for a salon, academy, or retail space, you’ll enjoy significant savings on every order.

Contact us here for more details on our Partner Program.

Yes, please refer to the PDF download below:

Cleanser Safety Data Sheet (click to download)

Serum Safety Data Sheet (click to download)

Yes! Custom labelling is encouraged when diluting the cleanser concentrate. It allows you to display your brand while using our trusted Prolong Lash formula.

• You will need to add the Prolong lash cleanser concentrate ingredients label to your bottle for compliance and transparency purposes.

Alternatively, we offer editable retail label templates HERE for your diluted branded cleanser bottles.

All you need is a free Canva account to customise these labels with your salon name, logo, and details.

Perfect for salons presenting Prolong Lash Cleanser in branded, retail-ready packaging, these templates can be customised, printed, and applied to your bottles, showcasing your brand while ensuring the ingredient listing remains fully compliant.

Yes! If you are creating your brand label and not using our label template option. You will need to add the Prolong Lash Cleanser ingredient labels.

These labels ensure your packaging remains compliant while giving you flexibility to match your salon’s branding.

Alternatively, we offer editable retail label templates HERE that you can customise with your branding, complete with the product ingredients already included for compliance.

Absolutely! We’re passionate about connecting with the lash industry in person.

Prolong Lash Founder Kerry Wood and CEO & Owner Alicia Phoenix each have over 15 years of hands-on experience, sharing unmatched expertise and real-world stories from their journey in the lash business since 2008.

Whether it’s a podcast, panel, or keynote, they deliver engaging, insightful content on lash industry trends, business growth, and product innovation that inspires.

If that's what you're looking for, then you can Contact Us to discuss your requirements for an event.

Yes! Prolong Lash regularly attends and sponsors major lash and beauty events worldwide, bringing our expertise, energy, and award-winning products. We connect with industry partners in person,  building valuable industry connections, life-long relationships, and friendships.

Yes! Our subscription service makes it easy to keep your favourite Prolong Lash products stocked at all times.

Simply choose your product, select your quantity, set your delivery frequency, and your order will arrive automatically, no last-minute rush or risk of running out.

Learn more about our subscription service here.

Not at all! Our subscription service is open to everyone and available for all our products, whether you’re a Prolong Lash Partner, a Salon Owner, or an Individual who needs a convenient way to keep your cleanser stocked.