COVID19 Update - Australia Post is adapting to the challenges presented by the pandemic, which means they are experiencing substantial delays.
This is due to:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
- Australia Posts tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
- All orders have the choice of being sent via express or parcel post
- Shipping rates are based on Australia Post rates. You can see them here
- Option to include parcel insurance and signature on delivery is available at checkout (Once the order has been accepted by Australia Post and confirmation has been emailed to you to confirm dispatch of your purchase, Prolong Lash™ is no longer liable for lost, stolen or misplaced packages)
- All orders are shipped within 1 business day of receiving payment
- Once your order has been dispatched, you will receive a tracking code in the email you provided
- If you have any concerns or special requests regarding your order, please contact us at firstname.lastname@example.org.
International Orders – New Zealand, United Kingdom & South East Asia
- At the checkout, you will be charged in your local currency at the equivalent rate shown in AUD (you can see currency conversion rates here
Import Duties and Taxes
Import duties and taxes may apply on orders shipped to some countries. These duties and taxes are outside of the control of Prolong Lash Australia and such duties and taxes will be paid directly to the authority issuing them in affected countries.
Free Shipping Coupons
When a Free Shipping coupon is used it is only valid for "standard shipping" by Australia Post. Please email us at email@example.com if you would like a quotation to upgrade your Free Shipping coupon to cover express shipping.
If you want to cancel your order for any reason give us a call +61 416 519 083 or email us at firstname.lastname@example.org as soon as possible and we will attempt to cancel it for you and refund you money.
Note: Our warehouse process orders promptly, so it isn't always possible to cancel your order. The warehouse team moves as fast as lightning! You can refuse to accept your delivery on arrival or you can return your unopened order to sender without charge. We’ll refund your money once the returned parcel arrives back at the warehouse.