Eyelash Extension Product FAQ
Distilled water is required when diluting our cleanser concentrate because it has removed contaminants and minerals. Using distilled water ensures you are not introducing bacteria, chemicals or minerals into your lash shampoo.
Using regular tap water introduces unwanted and potentially unsafe pathogens into your lash shampoo.
Prolong Lash Cleanser is FDA-certified, meeting those rigorous standards. It is also ophthalmologically tested, making it safe for sensitive eyes and those who wear contact lenses.
The expiry date of the cleanser can be found on the bottle itself. However, the expiry is generally between 18-24 months.
The expiry date printed on the concentrate bottle applies to the diluted concentrate provided that distilled water has been used.
Yes, you can. You are required to follow our recommended dilution guidelines. If you choose not to follow the dilution instructions, it is considered that you have adulterated our product and you could be held legally accountable. We strongly recommend that you obtain the required insurance to guard against any liability.
MoCRA requires that some purchasers who dilute Prolong Lash Cleanser Concentrate to provide to customers may need to complete FDA certification as a “processor.” We encourage you to review the Act and use the tools provided by the FDA to determine whether you may be required to comply, by applying for certification. If you do need to comply and certify your business, FDA certification process is straightforward and affordable. Find out more HERE.
Empty foaming bottles can be thoroughly rinsed with warm pre boiled water. The bottles should then be set out in a clean environment to air dry.
Yes, you can! We have a range of predesigned retail labels you can edit, print and use on your bottles. All you need is a Free Canva account.
We recommend 2 pumps per wash which gives you approximately 75 washes.
Our Cleanser concentrate needs to be diluted with water before use in order to achieve optimal foaming to be used for cleansing. Our foaming cleanser has already been diluted by the manufacturer and is ready to use directly from the foaming pump.
The manufacturer recommends that Prolong Lash Cleanser Concentrate is diluted at a ratio of ⅓ concentrate to ⅔ distilled water, mixed in a sterilized empty foaming pump bottle. Exact measurements will differ depending on the size of your empty foaming pump.
The quantities of cleanser concentrate and distilled water will depend on the size of your empty bottle.
Depending upon your empty bottle volume, you can make up to 15 cleansers. Click here to view our handy dilution table to find the exact amount for your cleansing bottle.
Prolong Lash eyelash extension aftercare products are FDA-certified, vegan-friendly & ophthalmologically tested.
What’s in a name? The difference between a lash cleanser and a lash shampoo is simply the wording.
Yes, you can consider Prolong Lash Cleanser a lash shampoo. The purpose of Prolong Lash Cleanser is to safely and effectively clean eyelash extensions. It has been specially formulated for this purpose, just like shampoo is.
This formula is also FDA-certified, and has passed rigorous testing to prove its efficacy and safety. Don’t let word semantics get you down.
The expiry date printed on the concentrate bottle applies to the diluted concentration provided that distilled water had been used.
Although discoloration of the concentrate is rare, it can happen from time to time due to the nature of the natural components in the Rose Water ingredient. The product is still completely safe to use, and it does not affect the performance of the product in any way.
It is a Hyaluronic based serum formulated to deliver intense hydration to the eye area and reduce fine lines and wrinkles. The best part is that it is 100% oil free and safe to use when you are wearing eyelash extensions.
Everyday eye creams and serums contain oils that destroy the glue which bonds extensions to the natural lash causing the extensions to fall out prematurely.
This is formulated especially to care for the skin around the eyes whilst protecting eyelash extensions.
18 months
6 months
Up to 240 applications, or 120 days of use applying 2 drops twice daily.
30 months
6 months
120 applications
Yes, Prolong Lash Cleanser Concentrate, Prolong Lash Foaming Cleanser, and Prolong Lash Eyeliner are vegan. Though they are not Certified Vegan, we are currently working on the certification process.
Prolong Lash Hydrating Under Eye Serum is certified Vegan.
Prolong Lash Cleanser Concentrate and Prolong Lash Foaming Cleanser are vegan and are not tested on animals.
Think of our cleanser like you would a hair shampoo. Lather it up for a deep cleanse and thoroughly wash away with fresh water cleansing, ensuring no residue remains on the lashes or skin.
The expiry date of the cleanser can be found on the bottle itself. However, the expiry is generally between 18-24 months.
The expiry date printed on the concentrate bottle applies to the diluted concentrate in the travel pen, provided that distilled water has been used.
You can get approximately 15 cleanses out of the travel pen.
Simply mix 10ml concentrate and 20ml distilled water into a measuring cup. With a measuring tool, add 3ml of the cleanser mix into each travel pen. For additional information on how to mix the cleanser into travel pens, please see the following video:
Unfortunately, there is no spring mechanism in the travel pens to foam the cleanser. However, the product is completely safe to use and this does not affect the performance of the product in any way.
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Our Partner Program provides our committed customers with a means of purchasing our products at discounted prices. The program allows you to take advantage of these discounts when you resell our products to your clients by keeping the difference.
