Accessibility Statement

Accessibility at Prolong Lash

Prolong Lash is committed to ensuring our website is accessible and usable for all customers, including people with disabilities. We believe everyone deserves equal access to our products, information, and services, and we are continually working to improve the accessibility of our online experience.

Our approach to accessibility

We aim to make our website as accessible as reasonably possible by following recognised accessibility standards and best practices. Prolong Lash is working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, with WCAG 2.1 Level AA as a minimum baseline.

Accessibility considerations are incorporated into our website design, content creation, and ongoing improvements.

Accessibility features

Our website includes features intended to support accessibility, including:

  • Keyboard navigation support

  • Readable text and appropriate colour contrast

  • Text alternatives for meaningful images

  • Compatibility with common assistive technologies

  • An accessibility interface that allows users to adjust visual and navigational settings based on their needs

Platform limitations

Prolong Lash operates on the Shopify ecommerce platform. Some secure or time-limited features, including checkout sessions, account access, CAPTCHA, and fraud-prevention tools, may time out after periods of inactivity for security reasons. These behaviours are controlled by the platform and help protect customer data.

If you experience any difficulty completing a purchase or accessing content due to a timeout or other accessibility issue, please contact us so we can assist.

Ongoing improvement

Accessibility is an ongoing process. We regularly review our website, content, and third-party applications to identify and address accessibility barriers where possible and to support continuous improvement.

Feedback and assistance

We welcome feedback on how we can improve accessibility for all users. If you encounter any difficulty accessing our website or have suggestions for improvement, please contact us:

Email: info@prolonglash.com.au
Contact page: https://www.prolonglash.com/pages/contact

We will do our best to respond promptly and provide assistance, including alternative ways to access information or complete your purchase.

Last updated: 01/12/2026

FDA Certification

Some purchasers who dilute Prolong Lash Cleanser Concentrate to sell to customers may need to complete FDA certification as a processor. We encourage you to review the Act and use the tools provided by the FDA to determine whether you may be required to comply by applying for certification.

If you do need to comply and certify your lash business, the FDA certification process is straightforward and affordable.

To complete your certification, you’ll need an FEI Number (Facility Establishment Identifier). This unique identifier is required for all facilities involved in processing, manufacturing, or packaging regulated products, including private label lash cleansers.

Explore FDA Certification

How to Get FDA Certified

Follow these simple steps to obtain FDA certification:

1. Check for an Existing FEI Number

Use the FEI Portal to search for your firm’s FEI number.

2. Request an FEI Number (If You Don’t Have One)

If your firm doesn’t have an FEI number, request one by emailing feiportal@fda.hhs.gov with the following details:

  • Legal business name
  • Are you an Agent (third party) representing the firm?
  • Alternate business names (DBA names, if any)
  • Physical business address
  • Mailing address
  • Primary contact person’s name and details
  • List of business activities at this location (e.g., product processing, manufacturing, packaging, etc.)
  • Any other FDA registration numbers, if applicable
  • Previous business names or addresses (if applicable)

3. Apply for FDA Certification

Once you receive your FEI Number, proceed with the certification application through the FDA portal.

Questions?

Would you like to know more about the process of FDA Certification?

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OUR FDA CERTIFIED PRODUCTS

  • Private Label 100ml

    We now offer ready-made, unbranded foaming pumps, which allow you to apply your own business logo without needing FDA certification. The pump contains the same quality FDA certified Prolong Lash Cleanser as our Foaming Pumps.

    Private Label 100ml 

  • Cleanser Concentrate

    Prolong Lash Cleanser Concentrate is FDA-certified. You are allowed to dilute the concentrate with distilled water and apply your own label for use in your salon or to gift. If you intend to sell it, you may be required to apply for FDA certification as a processor.

    Cleanser Concentrate 

  • Prolong Lash Foaming Pump

    The world's most loved lash cleanser in a convenient, pre-mixed foam pump. Made with the same formula as our world-renowned cleanser concentrate. Our foaming pumps are FDA-certified and ready to sell to your customers.

    Prolong Lash Foaming Pump 

  • Private Label 60ml

    Make It Your Own!

    Our FDA-certified ready-to-use cleanser is now available in unlabelled 60ml foam pump bottles. This means you can create your own label and sell your brand
    of lash cleanser, no mixing or FDA-Certification required!

    Private Label 60ml 
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