Partner Terms
Thinking about becoming a Prolong Lash Partner? Here's how our Partner Program works, in plain English, so you know exactly what to expect before you apply.
Who it's for
Our Partners are lash artists, salon owners, trainers and beauty businesses who love Prolong Lash and want to use it in their services and retail it to their own clients.
Three steps to becoming a Partner
- ApplyFill in the short form on our Partner page.
- ConnectOur founder, Kerry, personally welcomes every new Partner, by video call or email, whichever suits you.
- Place your first orderOnce your Partner login is live, choose any Partner bundle within 14 days, and you're in.
Partner bundles
Your first order can be any bundle in your Partner login.
Every product in your Partner login is sold as a Partner bundle, from boxes of Cleanser Concentrate and Foaming Pumps to White Label pumps, Hypochlorous Acid Spray and Prolong Lash x Flutterstop. Any of them qualifies as your first order.
After your first order, reorder anything in your Partner login at Partner Pricing whenever you like.
Where you can sell
- in your salon or studio
- directly to your clients
- at events and trade shows
- on your own business website and socials
- any online marketplace, such as Amazon, eBay, Walmart, Etsy or TikTok Shop
- any online store you don't own
Keeping Prolong Lash off marketplaces protects the value of every Partner's business, including yours.
Your Partner Support Pack
Unlocked as soon as your first Partner order is in.
Marketing Pack
Practical tips to help you sell smarter.
Professional Image Catalog
Ready-to-use photos for your website, socials and salon.
Social Media Pack
Done-for-you posts and assets.
Printable Retail Labels
To give your retail range a polished, professional finish.
Educational Pack and resource library
Safety and legal guidance to retail with confidence.
AI Toolkit
Easy video guides and a cheat sheet to help you use AI in your business.
Plus ongoing support from Kerry and the team.
Good to know
Tap a topic to read more.
Your Partner login
Once we've connected, Kerry sets up your own personal Partner login. Your Partner Pricing lives there, and you can order whenever you like.
Your 14-day window
To qualify as a Partner, place your first order within 14 days of your Partner login going live. If the window closes without an order, your login is paused. If you'd still like to join, just reach out and we'll chat about next steps.
Pricing
Our prices can change from time to time. Your login always shows the current price before you buy.
Staying active
Place at least one order every 6 months to keep your Partner Pricing and benefits. If life gets busy, just reach out and we'll help you get back on board.
Your own branded cleanser
Love the idea of your own branded cleanser? You've got options. Our White Label Foaming Pumps are ready to go: just add your own label, with no mixing and no FDA registration needed.
Prefer to dilute our Cleanser Concentrate? Simply follow our dilution instructions using distilled water only. It's perfect for using in your salon or gifting to clients. If you'd like to sell it, you may need to register as a processor with the FDA. It's a straightforward, affordable process, and our FDA Certification page walks you through it.
If you sell under your own brand, we also recommend product liability insurance.
Talking about our products
We'll share ready-to-use product claims you can use with confidence. Our products are FDA MoCRA Registered cosmetics, so "FDA MoCRA Registered" is the right way to describe them, rather than "FDA approved".
Our Wholesale Program
Our Wholesale Program is separate from our Partner Program. It's for distribution centers, beauty supply stores and other businesses that supply salons or retailers, rather than selling to their own clients.
Wholesale pricing is arranged individually. Just email a request to hello@prolonglash.com.au with a little about your business, and we'll be in touch to discuss.
Sales tax
Want your account set up tax-exempt? Just send us your state resale certificate.
Deliveries
If anything arrives damaged, let us know within 7 days and we'll make it right.
Ready to join us?
Become a PartnerQuestions? We'd love to hear from you at hello@prolonglash.com.au
