Shipping Policy

Orders are shipped from our US fulfillment network.  Orders are processed and dispatched Monday through Friday. Shipping rates and estimated delivery times are calculated at checkout based on your location.  Please allow additional delivery time during holidays or promotional periods.

Shipping will take between 2 and 5 days, depending on your location. Please refer to the Zone Map Link provided.

U.S. Zone Map

When placing your order, please keep these delays in mind, order sooner rather than later, allow for delays, and please be patient and kind to our Customer Service team during this difficult time.

If you want to cancel or change your order, please contact info@prolonglash.com.au as soon as possible, and we will attempt to cancel your order.

Note: Our distribution center processes orders promptly, so it isn’t always possible to cancel your order. If this happens, you can refuse your delivery upon arrival or return your unopened package to the sender at no charge. Once we receive this package, we will issue a refund. 

FREE SHIPPING Promos

When Prolong Lash offers a "free shipping" promotion, parcels will be shipped by standard post.  

International Orders

Shipping rates will vary depending on location & order size

  • All orders are shipped within 2 business days of receiving payment
  • Once your order has been dispatched, you will receive a tracking code in the email provided
  • If you incur any duties or additional taxes from your country when receiving the delivery, this is solely the buyer’s responsibility. Prolong Lash™ is unable to advise on what these local taxes and duties may be
  • At the checkout, you will be charged in your local currency at the equivalent rate shown in AUD (you can see currency conversion rates here
  • If you have any concerns or special requests regarding your order, please contact us at info@prolonglash.com.au.
  • Shipping times from the US - Internationally vary from 5-14 days in the current environment and depend on the carrier option you select

NOTE: Please treat these shipping times as estimates only; delays can and do occur. For reasons outside of our control, we cannot guarantee delivery within these exact time frames. Furthermore, all of these estimates are given from the moment dispatch occurs. To see more specific estimates for your location, please refer to the USPS Estimates page.

https://www.usps.com/

Import Duties and Taxes

Import duties and taxes may apply to orders shipped to some countries. These duties and taxes are outside the control of Prolong Lash, and such duties and taxes will be paid directly to the authorities issuing them in the affected countries. 

FDA Certification

Some purchasers who dilute Prolong Lash Cleanser Concentrate to sell to customers may need to complete FDA certification as a processor. We encourage you to review the Act and use the tools provided by the FDA to determine whether you may be required to comply by applying for certification.

If you do need to comply and certify your lash business, the FDA certification process is straightforward and affordable.

To complete your certification, you’ll need an FEI Number (Facility Establishment Identifier). This unique identifier is required for all facilities involved in processing, manufacturing, or packaging regulated products, including private label lash cleansers.

Explore FDA Certification

How to Get FDA Registered

Follow these simple steps to obtain FDA registration:

1. Check for an Existing FEI Number

Use the FEI Portal to search for your firm’s FEI number.

2. Request an FEI Number (If You Don’t Have One)

If your firm doesn’t have an FEI number, request one by emailing feiportal@fda.hhs.gov with the following details:

  • Legal business name
  • Are you an Agent (third party) representing the firm?
  • Alternate business names (DBA names, if any)
  • Physical business address
  • Mailing address
  • Primary contact person’s name and details
  • List of business activities at this location (e.g., product processing, manufacturing, packaging, etc.)
  • Any other FDA registration numbers, if applicable
  • Previous business names or addresses (if applicable)

3. Apply for FDA Registration

Once you receive your FEI Number, proceed with the Registration application through the FDA portal.

Questions?

Would you like to know more about the process of FDA Registration?

Contact Us Now

OUR FDA REGISTERED PRODUCTS

  • Private Label 100ml

    We now offer ready-made, unbranded foaming pumps, which allow you to apply your own business logo without needing FDA registration. The pump contains the same quality FDA registered Prolong Lash Cleanser as our Foaming Pumps.

    Private Label 100ml 

  • Cleanser Concentrate

    Prolong Lash Cleanser Concentrate is FDA MoCRA registered. You are allowed to dilute the concentrate with distilled water and apply your own label for use in your salon or to gift. If you intend to sell it, you may be required to apply as a processor with FDA MoCRA.

    Cleanser Concentrate 

  • Prolong Lash Foaming Pump

    The world's most loved lash cleanser in a convenient, pre-mixed foam pump. Made with the same formula as our world-renowned cleanser concentrate. Our foaming pumps are FDA MoCRA Registered and ready to sell to your customers.

    Prolong Lash Foaming Pump 

  • Private Label 60ml

    Make It Your Own!

    Our FDA-certified ready-to-use cleanser is now available in unlabelled 60ml foam pump bottles. This means you can create your own label and sell your brand
    of lash cleanser, no mixing or FDA registration required!

    Private Label 60ml 
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