Eyelash Extension Product FAQ
Distilled water is required when diluting our lash cleanser concentrate because it removes contaminants and minerals. Using distilled water ensures you are not introducing bacteria, chemicals, or minerals into your eyelash extension shampoo.
Using regular tap water introduces unwanted and potentially unsafe pathogens into your lash shampoo.
Prolong Lash Cleanser is FDA-certified, meeting rigorous safety standards. It is also ophthalmologically tested, making it safe for sensitive eyes and contact lens wearers.
The expiry date of the lash cleanser concentrate can be found on the bottle itself. However, the expiry is generally between 18-24 months.
The expiry date printed on the concentrate bottle also applies to the diluted cleanser, provided that distilled water has been used.
Yes, you can! You must follow our recommended dilution guidelines. If you do not follow these dilution instructions, it is considered adulteration of our product, and you could be held legally accountable. We strongly recommend obtaining insurance coverage to protect against any liability.
Under MoCRA regulations, some purchasers who dilute Prolong Lash Cleanser Concentrate and resell it may need to complete FDA certification as a processor. We encourage you to review the MoCRA Act and use FDA-provided tools to determine whether certification is required.
If you must comply, the FDA certification process is straightforward and affordable. Find out more HERE.
Empty foaming lash cleanser bottles should be thoroughly rinsed with warm pre-boiled water and placed in a clean environment to air dry.
Yes, you can! We offer a range of predesigned retail labels that you can edit, print, and apply to your bottles. All you need is a Free Canva account.
We recommend 2 pumps per wash which gives you approximately 75 washes.
Our lash cleanser concentrate must be diluted with water before use to achieve optimal foaming for cleansing. Our foaming lash cleanser has already been pre-diluted by the manufacturer and is ready to use directly from the foaming pump.
The manufacturer recommends that Prolong Lash Cleanser Concentrate is diluted at a ratio of ⅓ concentrate to ⅔ distilled water, mixed in a sterilized empty foaming pump bottle. Exact measurements will differ depending on the size of your empty foaming pump.
The quantities of cleanser concentrate and distilled water will depend on the size of your empty bottle.
Depending upon your empty bottle volume, you can make up to 15 cleansers. Click here to view our handy dilution table to find the exact amount for your cleansing bottle.
Yes! Prolong Lash eyelash extension aftercare products are FDA-certified, vegan-friendly, and ophthalmologically tested.
What’s in a name? The difference between a lash cleanser and a lash shampoo is simply the wording.
Yes, you can consider Prolong Lash Cleanser a lash shampoo. The purpose of Prolong Lash Cleanser is to safely and effectively clean eyelash extensions. It has been specially formulated for this purpose, just like shampoo is.
This formula is also FDA-certified, and has passed rigorous testing to prove its efficacy and safety. Don’t let word semantics get you down.
The expiry date printed on the concentrate bottle applies to the diluted concentration provided that distilled water had been used.
Although discoloration of the concentrate is rare, it can happen from time to time due to the nature of the natural components in the Rose Water ingredient. The product is still completely safe to use, and it does not affect the performance of the product in any way.
6 months
120 applications
Yes, Prolong Lash Cleanser Concentrate, Prolong Lash Foaming Cleanser, and Prolong Lash Eyeliner are vegan. Though they are not Certified Vegan, we are currently working on the certification process.
Prolong Lash Cleanser Concentrate and Prolong Lash Foaming Cleanser are vegan and are not tested on animals.
Think of our cleanser like you would a hair shampoo. Lather it up for a deep cleanse and thoroughly wash away with fresh water cleansing, ensuring no residue remains on the lashes or skin.
The expiry date of the cleanser can be found on the bottle itself. However, the expiry is generally between 18-24 months.
The expiry date printed on the concentrate bottle applies to the diluted concentrate in the travel pen, provided that distilled water has been used.
You can get approximately 15 cleanses out of the travel pen.
Simply mix 10ml concentrate and 20ml distilled water into a measuring cup. With a measuring tool, add 3ml of the cleanser mix into each travel pen. For additional information on how to mix the cleanser into travel pens, please see the following video:
Unfortunately, there is no spring mechanism in the travel pens to foam the cleanser. However, the product is completely safe to use and this does not affect the performance of the product in any way.
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Become a Prolong Lash Partner.
Our Partner Program provides our committed customers with a means of purchasing our products at discounted prices. The program allows you to take advantage of these discounts when you resell our products to your clients by keeping the difference.
