Lash Extension Aftercare FAQ

Yes! Our Prolong Lash Cleanser Concentrate can be used on your entire face as an eyelash extension-safe cleanser alternative. Wet your face with warm water, lather the oil-free lash cleanser in your hands, and gently massage onto your face, avoiding your eyes. To wash your eyelash extensions, use one of our handy Eyelash Extension Cleansing Brushes to gently wipe away dirt, oil, and grime from your lashes.

Think of our lash cleanser like you would a hair shampoo. Lather it up for a deep cleanse and thoroughly wash away with fresh water after cleansing, ensuring no residue remains on the lashes or skin.

Just like your skin, your lash extensions should be washed regularly, preferably twice a day, to remove daily dirt and oils that build up on the lash line.

Regular cleansers are great for your skin but may contain harsh ingredients that aren’t designed for eyelash extensions and are not Ophthalmologically Tested for use on eyes. To help preserve your beautiful lashes and protect your eyes, it’s best to use a specifically designed eyelash extension shampoo, like our Cleanser Concentrate.

Feel free to use your regular skincare products, like serums, moisturizers, and any treatment products. Be careful when applying eye cream, ensuring that you do not rub excessively against your lashes.

Yes! We recommend using sunscreen every day to help prevent premature aging and protect your skin from UVB and UVA rays. Just be mindful that if sweat mixes with the sunscreen and gets into your lashes, you should immediately wash your lashes with Prolong Lash Cleanser.

Lash extensions can typically last 4 to 6 weeks. If you wish to maintain them, you will likely need an infill every 2 to 4 weeks. The longevity of your lash extensions depends on proper aftercare, environmental factors, and the lash application technique.

If your lashes are stinging when you’re in the shower, your skincare routine may need a review. Are you washing your lashes twice a day with a certified lash cleanser? If not, it’s best to use our Prolong Lash Foaming Lash Cleanser Pump and an eyelash extension cleaning brush to gently yet effectively remove dirt, oil, and grime between your natural lashes and lash extensions.

Lash shedding is a natural part of the lash growth cycle and is expected. As your natural lashes shed, the applied lash extensions may move away from the lash line. If you experience excessive lash loss—more than five lashes per day—contact your lash artist or salon to discuss proper aftercare solutions.

Prolong Lash Cleanser is Ophthalmologically tested and approved as safe for the eyes, including for sensitive eyes and contact lens wearers. It is not normal for stinging to occur when using Prolong Lash Cleanser.

If stinging does occur, it may be due to over-dilution, causing the formula to be too watery and seeping into the eyes. Ensure you follow the dilution guidelines of 1/3 cleanser concentrate to 2/3 distilled water. If you need more information on dilution, you can find our dilution table on the Prolong Lash Cleanser Concentrate product page.