Lash Extension Aftercare FAQ

Absolutely! Our Prolong Lash Cleanser Concentrate isn’t just for your eyelash extensions it doubles as a gentle, oil-free lash cleanser that’s safe to use on your entire face and eyebrows. Simply wet your face with warm water, lather a small amount of the cleanser concentrate in your hands, and gently massage it into your skin (avoiding direct contact with your eyes).

When cleansing your eyelash extensions, we recommend using one of our soft Eyelash Extension Cleansing Brushes to apply the lather and gently sweep away dirt, oil, and buildup from the lash line. This method supports a thorough lash extension aftercare routine that helps maintain clean, healthy lashes between appointments.

Think of the Prolong Lash Cleanser the same way you would a shampoo for your hair it's made to lather and rinse. For best results, always rinse thoroughly with fresh water after cleansing. Wiping it off with a tissue or cloth may leave behind residue that can interfere with your eyelash extensions and overall lash extension aftercare routine.

To properly cleanse, gently lather the lash cleanser (whether you’re using the cleanser concentrate or our ready-to-use foaming pump) and make sure all product is washed away, leaving your lashes and skin fresh, clean, and residue-free.

Just like your skin, your eyelash extensions need regular cleansing to stay clean and healthy. We recommend washing them twice a day, morning and night as part of your daily lash extension aftercare routine.
Using a gentle, oil-free lash cleanser like Prolong Lash Cleanser helps remove dirt, natural oils, and debris that accumulate along the lash line, keeping your lashes fresh and preventing buildup that can compromise retention.

Regular cleansers are great for your skin but may contain harsh ingredients that aren’t designed for eyelash extensions and are not ophthalmologically tested for use on eyes. To help preserve your beautiful lashes and protect your eyes, it’s best to use a specifically designed eyelash extension shampoo, like our Cleanser Concentrate or the ready-to-go cleanser foaming pumps.

Yes, you can absolutely continue using your regular skincare products like serums, moisturizers, and treatment creams when wearing eyelash extensions. Just be mindful around the eye area, especially when applying eye cream. Avoid rubbing or tugging near your lash line, as this can affect your extensions and retention.
As part of your lash extension aftercare, it's also important to ensure your regular skincare products are oil-free near the eyes. To keep your lashes clean and free from build-up, always finish your routine with a gentle cleanse using a trusted lash cleanser like Prolong Lash Cleanser.

Absolutely! Wearing sunscreen daily is a must for protecting your skin from harmful UVA and UVB rays and preventing premature aging. If you’re wearing eyelash extensions, just be extra cautious when applying sunscreen around the eye area especially if it’s an oil-based formula.

If sweat or sunscreen comes into contact with your lashes, it’s important to cleanse them right away using Prolong Lash Cleanser. Whether you use the ready-to-go foaming pump or the cleanser concentrate, this oil-free lash cleanser will gently remove any residue, helping maintain your lash health and keeping your lash extension aftercare routine on point.

Eyelash extensions usually last between 4 to 6 weeks, depending on your natural lash growth cycle. To keep them looking full and flawless, most clients schedule an infill every 2 to 4 weeks.

The longevity of your lashes greatly depends on your lash extension aftercare routine, environmental exposure, and the quality of the lash application. Using a high-quality lash cleanser like Prolong Lash Cleanser either in its foaming pump form or as a cleanser concentrate can significantly improve retention by keeping your lashes free from oils, makeup, and buildup.
 

No, stinging lashes in the shower isn’t normal and it could be a sign that your lash extension aftercare routine needs adjusting. Often, discomfort is caused by a buildup of dirt, oil, or skincare products along the lash line.

Are you cleansing your eyelash extensions twice daily with a certified lash cleanser? If not, we recommend using our Prolong Lash Cleanser specifically the Foaming Lash Cleanser Pump along with a soft eyelash cleansing brush. This gentle yet effective, oil-free formula is designed to reach between your natural lashes and extensions, helping remove buildup and reduce irritation.

For lash artists and frequent users, the cleanser concentrate is a great refill option for your empty foaming pump that offers the same trusted formula.

Yes, some lash shedding is completely normal. Eyelash extensions are applied to your natural lashes, which naturally grow out as part of your lash growth cycle. As your natural lashes shed, the attached extensions will also shed or move slightly away from the lash line.

However, if you’re noticing excessive lash loss (more than five lashes per day) it may indicate an issue with your lash extension aftercare routine or environmental factors. To support healthy retention, make sure you're cleansing your lashes daily with an oil-free lash cleanser like Prolong Lash Cleanser. Proper lash aftercare is key to keeping your lash line balanced and build-up-free.

No, Prolong Lash Cleanser is ophthalmologically tested and approved as safe for use around the eyes including for sensitive eyes and contact lens wearers. When used correctly, it should not cause stinging or discomfort.

If stinging does occur, it may be due to over-dilution of the cleanser concentrate, which can make the solution too watery and more likely to seep into the eyes. Always follow the correct dilution ratio: 1 part Prolong Lash Cleanser Concentrate to 2 parts distilled water.

You can find our dilution table on the Prolong Lash Cleanser Concentrate product page to ensure proper mixing.

For added peace of mind, Prolong Lash Cleanser is: FDA-certified, Ophthalmologically tested & approved and safe for sensitive eyes and contact lens wearer. These formulation standards make it a trusted choice for both lash artists and clients focused on safe, effective and proper lash extension aftercare.