Product Returns Policy
PRODUCT RETURN POLICY
Prolong Lash™ endeavours to always ship products of the highest quality. Due to sanitary and health regulations, Prolong Lash™ is unable to accept returns on any opened packages. Furthermore, we cannot accept returns on Prolong Lash Cleanser Concentrate, Foaming Pump Cleanser or adhesives (glues).
With this in mind, please ensure that you carefully select your products before making the purchase.
Change of Mind Policy
For any purchases made (with the exception of Prolong Lash Cleanser Concentrate, Foaming Pump Cleanser or adhesives) Prolong Lash™ will honour all return requests given that the request is made within 7-days of receiving the product. The product must also remain in its pre-purchased condition and cannot be used or tampered with. The purchaser is responsible to cover return shipping costs. A refund or store credit will be made out to the value of the product only (shipping will not be refunded for change of mind returns).
Refund requests made outside of the 7-day period will unfortunately not be honoured.
Please be careful in ensuring the returned item is packaged securely as we will not accept items that are damaged in transit for return.
Defective Products Policy
In the unlikely event that the product you’ve received is faulty or defective, you should contact a Prolong Lash™ representative within 24 hours of receiving the product. This can be done by emailing info@prolonglash.com.au. One of our administration representatives will request a description of the issue and may ask for a photo of the faulty product to be sent through. The staff representative will then determine whether or not the product is defective. If the product is deemed to be defective, you will be issued with a return authorisation number, and be required to return the item via express post.
Upon receiving the defective item, your purchase will either be replaced, credited or refunded. The cost of the return express postage will be refunded back into the account used to make the purchase.
Please send returns to:
1250 South 71st Ave #900
Phoenix, AZ 85043
FDA Certification
Some purchasers who dilute Prolong Lash Cleanser Concentrate to sell to customers may need to complete FDA certification as a “processor.”
We encourage you to review the Act and use the tools provided by the FDA to determine whether you may be required to comply, by applying for certification. If you do need to comply and certify your business, FDA certification process is straightforward and affordable.
Questions?
Would you like to know more about the process of FDA Certification?
Our 24-hour a day LIVE chat team are ready to answer your questions.
OUR FDA CERTIFIED PRODUCTS
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Private Label 100ml
Private Label 100mlWe now offer ready-made, unbranded foaming pumps, which allow you to apply your own business logo without needing FDA certification. The pump contains the same quality FDA certified Prolong Lash Cleanser as our Foaming Pumps.
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Cleanser Concentrate
Cleanser ConcentrateProlong Lash Cleanser Concentrate is FDA-certified. You are allowed to dilute the concentrate with distilled water and apply your own label for use in your salon or to gift. If you intend to sell it, you may be required to apply for FDA certification as a processor.
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Prolong Lash Foaming Pump
Prolong Lash Foaming PumpThe world's most loved lash cleanser in a convenient, pre-mixed foam pump. Made with the same formula as our world-renowned cleanser concentrate. Our foaming pumps are FDA-certified and ready to sell to your customers.
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Private Label 60ml
Private Label 60mlMake It Your Own!
Our FDA-certified ready-to-use cleanser is now available in unlabelled 60ml foam pump bottles. This means you can create your own label and sell your brand
of lash cleanser, no mixing or FDA-Certification required!
