*IMPORTANT* Please Note: There are some delays in parcel dispatch from our distribution center due to recent COVID-19 restrictions in Michigan.

FAQs


Can I dilute the concentrate to make my own foaming cleanser? 

Yes, you can. You are required to follow our recommended dilution guidelines. If you choose not to follow the dilution instructions, it is considered that you have adulterated our product and you could be held legally accountable. We strongly recommend that you obtain the required insurance to guard against any liability.  

How to dilute the Cleanser Concentrate? 

The manufacturer recommends that Prolong Lash Cleanser Concentrate is diluted at a ratio of ⅓ concentrate to ⅔ distilled water, mixed in a sterilized empty foaming pump bottle. Exact measurements will differ depending on the size of your empty foaming pump.

How much Cleanser Concentrate and Distilled Water do I need for my empty pump bottle?  

What is the shelf life of the diluted concentrate? 

The expiry date printed on the concentrate bottle applies to the diluted concentration provided that distilled water had been used. 

Can I put my own label on the bottles? 

Yes, it is strongly advised to include the concentrate ingredients on your bottle.  

Can I use Prolong Lash’s ingredients labels? 

Yes. Printed labels can be purchased directly from Prolong Lash or you can include the ingredients on your own label.

I noticed that the colour of the concentrate cleanser has a yellow tint through it, even after diluting it.

Although discoloration of the concentrate is rare, it can happen from time to time due to the nature of the natural components in the Rose Water ingredient. The product is still completely safe to use, and it does not affect the performance of the product in any way.

Do I need insurance if I dilute the product? 

Requirements for this differ from place to place. We strongly recommend that you check with your local council or enforcement agency as to whether you are required to obtain insurance to dilute our product. Prolong Lash recommends that you obtain necessary insurance to guard against any liability. 

Does the cleanser need to be rinsed off or can it just be wiped off with a tissue/cloth?

Prolong Lash Cleanser needs to be rinsed off thoroughly with fresh water after cleansing, ensuring no residue remains on the lashes or skin. 

What is the difference between your cleanser concentrate and your foaming cleanser?

Our Cleanser concentrate needs to be diluted with water before use in order to achieve optimal foaming to be used for cleansing. Our foaming cleanser has already been diluted by the manufacturer and is ready to use directly from the foaming pump. 

Do you offer wholesale pricing? 

Yes, we have a Reseller Program. Please contact us here to find out more. 

Are your products vegan?"

Yes, Prolong Lash Cleanser Concentrate, and Prolong Lash Foaming Cleanser are Vegan. Though they are not Certified Vegan, we are currently working on the certification process.

Are your products cruelty free?

Prolong Lash Cleanser Concentrate and Prolong Lash Foaming Cleanser are vegan and are not tested on animals.

Do you have a safety data sheet?  If yes, please refer to the PDF download below:

Safety Data Sheet (click to download)

Do you do interviews/podcasts/present at event? 

Yes we do! Kerry Wood our founder or Jodi Harrison our CEO are always open to sharing their knowledge. Click Here