Have you ever applied a pristine set of eyelash extensions (we are talking crème de la crème) only to find your client walking into their next appointment with a set of spider legs attached to their eyelids? All that hard work making sure each eyelash extension has been precisely placed, secured to the base and separate from its fellow lash neighbours, ruined! What has your client done to cause such lash destruction?

Now you're checking the time and feeling stressed. You are feeling stressed as you check the time. You have appointments scheduled back-to-back for the rest of the day. You know that most of your time will be spent fixing this clumpy mess.

You know once you’re finished lashing, this client isn’t going to be happy as they won’t be as full as they wanted them. So much pressure, so little time, how to deal? Does this sound all too familiar?

Unfortunately, the reality is you only see your clients for 1-2 hours every 2-4 weeks. That leaves your clients in control of the fate of their lash line for up to 672 hours. So, with such limited time, how can you reduce the likelihood of the above scenario from happening to you? The answer is through coaching your clients and training them to be responsible for their new set of lashes. 

Think of yourself as a personal trainer. A personal trainer helps clients burn calories during sessions and suggests a healthy diet and home program to maintain weight loss. However, if clients choose to eat unhealthy foods and drink alcohol after training, they won't see results.

Same goes with lash extensions. You might give them beautiful lash extensions, but they may still put on lots of waterproof mascara right after. Teach clients about lash hygiene, aftercare, and how to maximize eyelash extension results.

It's important for your clients and salon to provide an eyelash extension cleanser (also known as lash shampoo) before they leave. Why? If people don't care for their lashes, they may lose extensions faster. They may also have clumpy lashes. Additionally, they risk infections in their follicles.

This in turn will make your job harder at lash refill appointments and clients will ultimately blame you for their lash misfortunes. Eekk! Remember, an eyelash extension cleanser is your insurance policy…make sure each of your clients’ signs up!

Looking for the best products to care for your lash extensions? Check out our list of the top 5 aftercare products every salon should have in stock.

 1) Prolong Lash Cleanser Concentrate

Every Salon Should Stock Prolong Lash Cleanser Concentrate

This is the first eyelash extension cleanser that graced the lash industry back in 2008. Don’t be fooled by its small exterior, this concentrate packs a punch! Originally used as an eyelash wash to dilute with water in your fingertips, it was reimagined.

Nowadays it’s used by mixing 1-part concentrate and 2-parts distilled water into an empty foaming pump bottle. This is perfect for the savvy shopper client who doesn’t mind spending the extra time being a mixologist.

2) Prolong Lash Foaming Pump Bottle

Every Salon Should Stock Prolong Lash Foaming Pump Bottle

The same magic formula as the Prolong Lash Cleanser Concentrate, but premixed for your convenience - pump, foam and off you go! Say hello to clean, healthy lashes. This is perfect for the client who is time poor and likes the aesthetically pleasing bottle to display in their shower or bathroom shelf.

3) Prolong Lash Cleanser Travel Pens

Eyelash Extension Cleanser Travel Pens

The perfect companion to your clients Prolong Lash Cleanser Concentrate. This empty foam bottle makes a creamy textured lash shampoo and is reusable so your clients will only need to purchase it once. Available in 60ml and 100ml sizes.

4) Cleansing Brush 

Every Salon Should Stock Cleasing brushes for Eyelash extensions

Deep clean that lash line with the help of our cleansing brush. This brush has thousands of soft bristles fine enough to glide through eyelash extensions, reaching the very base of the lash line.

When paired with Prolong Lash Cleanser this will clean clients lashes beautifully, removing all natural oils, skin cells, dirt and debris. Perfect for clients who wear makeup around the eye area.


So what about that client that wants to purchase a few products and asks for a cheeky discount? That’s where our packs come in! We’ve conveniently packaged together a selection of our #1 sellers ready for you to retail to your lash clients.

  1.  Cleanser Concentrate Pack – contains 100ml Cleanser Concentrate, 60ml Foaming Pump Bottle, Cleansing Brush, Mascara Wand and Easy 3 Step Aftercare Guide
  2. Cleanser Foaming Pump Bottle Pack – contains 100ml Foaming Pump Cleanser, Cleansing Brush, Mascara Wand and Easy 3 Step Aftercare Guide


With all this cleansing talk are we getting you excited about the future possibilities?

No more tackling clumped lashes, dealing with complaints or running behind schedule; Just a glorious vision of healthy, clean eyelash extensions that dreams are made of!